Privacy Policy

Last updated: 9 February 2026

FOREST MINDS is committed to providing quality services and respecting your privacy. This Privacy Policy outlines our ongoing obligations regarding how we collect, use, disclose, store and protect your personal information.

Privacy Summary

Your privacy matters to us. We collect personal information to provide and improve our services, communicate with you and ensure your safety during Forest Bathing experiences. We never sell your data and take steps to protect it. You have the right to access and correct your information and to opt out of promotional communications.

1. Respect for your privacy

1.1 FOREST MINDS respects your right to privacy and is committed to safeguarding the privacy of our clients, participants and website visitors.

1.2 Personal Information means information or an opinion about an identified individual or an individual who is reasonably identifiable.

1.3 We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). The APPs govern the way we collect, use, disclose, store, secure and dispose of your personal information. A copy of the APPs is available from the Office of the Australian Information Commissioner (OAIC).

2. Collection of personal information

2.1 We may collect personal information that you voluntarily provide to us, including when you:

visit or interact with our website
book or participate in a Forest Bathing walk, retreat, or event
subscribe to our newsletter or mailing list
contact us via email, phone, or other channels

2.2 The personal information we collect may include your name, email address, phone number, postal address, emergency contact details, payment information and any health or mobility information voluntarily provided to ensure your safety during our services.

2.3 We may also collect additional information when you provide feedback, complete surveys, communicate with us or interact with our services.

3. How we collect personal information

3.1 We collect personal information directly from you through electronic and in-person interactions, including via our website and during the delivery of our services.

3.2 In some circumstances, we may receive personal information from third parties. Where this occurs, we will protect that information in accordance with this Privacy Policy.

3.3 Some third-party service providers may store or process personal information outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in accordance with Australian privacy standards.

4. Use of your personal information

4.1 We may use your personal information to:

provide and manage our services
communicate with you about bookings, events, and updates
send newsletters or information you have opted to receive
improve our offerings and better understand participant needs
ensure participant safety during activities

4.2 We may contact you by email, phone, SMS or mail where relevant and appropriate.

4.3 You may opt out of receiving promotional communications from us at any time by contacting us or using the unsubscribe option provided.

5. Disclosure of personal information

5.1 We may disclose your personal information to employees, contractors, service providers or professional advisers where reasonably necessary to deliver our services.

5.2 We may disclose personal information where required by law, regulation, court order or in response to a lawful request from authorities.

5.3 In the event of a business restructure, sale or transfer, personal information may be disclosed to a prospective purchaser subject to confidentiality obligations.

5.4 We take reasonable steps to ensure that third parties handling personal information comply with privacy obligations.

6. Security of your personal information

6.1 We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

6.2 While we strive to protect your information, no method of transmission over the internet is entirely secure. Any transmission of personal information is at your own risk.

7. Access and correction

7.1 You may request access to the personal information we hold about you or request corrections if you believe it is inaccurate, out of date, incomplete or misleading.

7.2 Requests can be made by contacting us using the details below. In some circumstances, we may decline access as permitted by law.

8. Website and cookies

8.1 When you visit our website, we may collect non-identifying information such as browser type, operating system and pages visited, to help improve our website experience.

8.2 We may use cookies to analyse website traffic and enhance functionality. You can disable cookies through your browser settings, though this may affect website performance.

8.3 Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

9. Data retention

9.1 We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

10. Changes to this Privacy Policy

10.1 This Privacy Policy may be updated from time to to time. The latest version will always be available on our website.

11. Privacy enquiries and complaints

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact:

Mayu Kataoka
FOREST MINDS
9/24 Barry Street, Neutral Bay, NSW 2089, Australia
Email: info@forestminds.com
Phone: +61 412 724 083

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

We take privacy concerns seriously and will respond within a reasonable timeframe.