Terms & Conditions

Terms & Conditions

10 November 2022

Welcome to the FOREST MINDS website. 

 

FOREST MINDS is an Certified Forest Therapy Guide FTG with the International Nature and Forest Therapy Alliance INFTA and Japan Forest Therapy Society.

FOREST MINDS provides services and products to you subject to the following terms, conditions, notices and disclaimers as amended from time to time at our discretion. 

 

By accessing, browsing, utilising or booking any or all of the services and products within or provided by FOREST MINDS, you acknowledge that you understand and agree to the Terms and Conditions, including the Cancellation Policy contained herein. If you do not agree with the stated Terms and Conditions or the Cancellation Policy, FOREST MINDS advises that you do not use its services.

 

Please see below our detailed Terms & Conditions for bookings.

 

1.  Services

1.1. FOREST MINDS will facilitate guided immersions in nature in accordance with, and specified by, the International Core Curriculum for Forest Therapy.

1.2. Guiding may include gentle physical, sensory and creative activities, with the opportunity to share your experience. 

1.3. Services may be provided in a group setting, where guidance may be directed to more than one individual to follow. In this case, it is up to the individual to make adjustments which are safe and which do not disrupt the quiet enjoyment of the group. 

1.4. ‘Quiet enjoyment’ of the group, may require limiting comments to immediate surroundings and experiences, and being quiet or not speaking when requested by the guide.

 

2.  Booking

2.1 All events to be booked online are offered by FOREST MINDS. 

 

3.  Inclusions

3.1 These are listed in the relevant services and/or booking section of each page or, additionally, in respective flyers and fact sheets. 

 

4.  Acceptance

4.1 Your booking becomes valid after FOREST MINDS has received both your payment as specified and your completed booking form and you have received a confirmation email from us or the booking service.

 

4.2 A person making a group booking is presumed to have authority from other group members to act on their behalf. 

 

4.3 We reserve the right to refuse to accept a booking based on the information revealed to us. 

 

4.4 If you are unsure about your suitability for your preferred walk please ask.

 

5.  Changes to Events

5.1 FOREST MINDS reserves the right to alter walk itineraries at any time to ensure satisfactory operation of walks and events. Reasons could include but are not limited to weather, walking track or national park closures, road conditions, change of suppliers, availability of meals, fuel, other transport etc. necessary for the trip to operate smoothly and successfully.

 

6.  Cancellation & Amendment Policy

6.1 In order to provide the highest level of service, cancellations and amendments made by a participant may be subject to fees. The policy applies to all FOREST MINDS events listed and booked through FOREST MINDS on a per person basis.

 

6.2 Cancellations made 48 hours or less before the start time of the Service will be subject to a charge of half the cost of the service.

 

6.3 Cancellations made within 24 hours or less before the start time of the Service will be subject to a charge of the full cost of the Service.

 

6.4 To avoid a cancellation fee, you must provide cancellation notice to us via email info@forestminds.com no less than 48 hours before the planned start time of the Service.

 

6.5 Late arrivals and no shows are non-refundable. This is applicable to any participant who fails to arrive or arrives after departure on a Forest Therapy walk.

 

6.6 Amendment requests are subject to availability and price changes.

 

6.7 From time to time, the terms of this policy may change at FOREST MINDS’s discretion. In the event of such changes, the new policy will apply for all walks and events after the date and time of the policy change. For any further questions about our cancellation policy, please feel free to email us at info@forestminds.com 

 

6.8 FOREST MINDS will make every endeavour to get back to you within 24 hours with a full response.

 

7.  Our Guides

7.1 All FOREST MINDS Guides are qualified as INFTA-Certified Forest Therapy Guides FTG. These Forest Therapy Guides are experienced, mature people who take their responsibilities seriously. They are responsible for all aspects of Forest Therapy walks and events including group safety, enjoyment and satisfactory operation of the event. We have authority to do whatever is necessary to achieve these objectives, including not allowing you to participate in specific walks for the overall safety and/or interests of the group. You agree to abide with the Forest Therapy Guides’ decisions.

 

8.  Your Responsibility

8.1 It is your responsibility to read the FOREST MINDS material provided thoroughly and choose a walk or event within your ability. We prioritise accessible walks and trails, but our chosen routes may be affected by heavy rain, strong winds, high or low temperatures or other impediments caused by nature. 

 

8.2 It is also your responsibility to bring water, suitable clothing and footwear and tell us of any relevant medical conditions, personal access requirements or special dietary requirements at the time of booking. 

 

8.3 You are responsible for your own conduct during the trip and agree to indemnify FOREST MINDS against any consequent liabilities you may incur. 

 

8.4 You also agree to follow the directions of your Forest Therapy Guide. 

 

9.  Assumption of Risk

9.1 You acknowledge that you have read and understand these booking conditions, and realise that FOREST MINDS may have greater risks than normal, because of likely remoteness from medical assistance, possible roughness of paths, changeability of local conditions, including potential extremes of hot or cold or wet weather, transport delays and personal injury or illness. 

 

9.2 You acknowledge that you are choosing a walk in nature, where you are subject to greater risks than normally occurring at home or work, and this is part of the subsequent satisfaction gained from your effort expended. 

 

9.3 You also acknowledge that walking tracks and/or national parks may be closed from time to time for various reasons including extreme weather events, and that we may not be able to conduct outdoor activities on these days.

10.  Insurance

10.1 FOREST MINDS recommends that you have adequate insurance against injury, provision and access to remote medical services including helicopter evacuation, transport delays, cancellation costs and loss of luggage.

 

11.  Payments

11.1 All prices are in Australian dollars (AUD) and payment may only be made in Australian dollars unless otherwise specified.

 

12.  Complaints

12.1 We want to provide you with an enjoyable time in nature, but no matter how careful we are, things might sometimes go wrong. We would like to have complaints remedied as quickly as possible. If you have a difficulty or complaint during your trip, please immediately bring it to the notice of your guide. We care for your health and well-being and should be able to provide a remedy so you can continue to enjoy your trip. 

 

12.2 If the problem cannot be resolved, contact FOREST MINDS immediately by phone or email.

 

13.  Jurisdiction

13.1 This agreement and the rights and responsibilities of the parties will be construed and take effect in accordance with and be governed by the laws of New South Wales.

 

14.  Termination

14.1 FOREST MINDS reserves the right to terminate access, refuse service, terminate accounts, and/or cancel orders at its discretion and at any time without notice.

 

15.  Amendments to Terms and Conditions

15.1 FOREST MINDS reserves the right to amend, change or omit this site at our discretion. 

 

15.2 FOREST MINDS will have the right to amend the Terms and Conditions of this Contract where:

 

15.2.1 We need to do so in order to comply with changes in the law or for regulatory reasons: or

 

15.2.2 We need to correct any errors or omissions, as long as such correction in minor and does not materially affect the Contract.

 

15.3 You will receive immediate notice of any amendments made to the contract.

 

16.  Contact

16.1 If you have any questions about this Terms and Conditions Policy, the practices of this website or your dealings with us, please contact us at:


Mayu Kataoka

FOREST MINDS

9/24 Barry Street, Neutral Bay, NSW 2089, Australia

info@forestminds.com 

+61 412 724 083

 

This document was last updated on 10 November 2022.

 
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