Terms & Conditions

TERMS & CONDITIONS

Last updated: 9 February 2026

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Welcome to the FOREST MINDS website.

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FOREST MINDS is a Certified Forest Therapy Guide (FTG) with the International Nature and Forest Therapy Alliance (INFTA) and the Japan Forest Therapy Society.

By accessing, browsing, utilising, or booking any services or products provided by FOREST MINDS, you acknowledge that you understand and agree to these Terms and Conditions, including the Cancellation Policy. If you do not agree, please do not use our services.

 

1. Services

1.1 FOREST MINDS facilitates guided immersions in nature in accordance with the International Core Curriculum for Forest Therapy.

1.2 Guiding may include gentle physical, sensory and creative activities, with opportunities to share your experience.

1.3 Services may be provided in a group setting. Participants are responsible for making safe adjustments and respecting the quiet enjoyment of the group.

1.4 Quiet enjoyment may require limiting comments and remaining quiet when requested by the guide.

 

2. Booking

2.1 All events booked online are offered by FOREST MINDS.

 

3. Inclusions

3.1 Inclusions are listed in the relevant service or booking page, flyers or fact sheets.

 

4. Acceptance

4.1 Bookings are valid after FOREST MINDS receives payment and your completed booking form and you have received confirmation.

4.2 Group bookings presume authority from all participants.

4.3 We reserve the right to refuse bookings based on information provided.

4.4 If unsure about your suitability for a walk, please inquire before booking.

 

5. Changes to Events

5.1 FOREST MINDS may alter itineraries to ensure smooth operation due to weather, track closures, transport, suppliers or other circumstances.

 

6. Cancellation & Amendment Policy

6.1 Cancellations and amendments may incur fees per participant.

6.2 Cancellations 48 hours or less before the start: 50% of cost.

6.3 Cancellations within 24 hours: 100% of cost.

6.4 To avoid fees, email notice must be received at least 48 hours before the start.

6.5 Late arrivals or no-shows are non-refundable.

6.6 Amendments depend on availability and price changes.

6.7 This policy may change at FOREST MINDS's discretion; new policies apply after the change date.

6.8 We aim to respond to enquiries within 24 hours.

 

7. Our Guides

7.1 All guides are Certified Forest Therapy Guides (FTG), experienced and responsible for safety, enjoyment, and smooth operation.

7.2 Guides have authority to make decisions regarding participation for safety and group interests.

 

8. Your Responsibility

8.1 Read FOREST MINDS materials thoroughly and choose walks within your ability.

8.2 Bring water, and wear suitable clothing and footwear. Please inform us of any medical conditions, access requirements or dietary needs that should be noted.

8.3 You are responsible for your conduct and agree to indemnify FOREST MINDS against liabilities.

8.4 Follow the directions of your Forest Therapy Guide.

 

9. Assumption of Risk

9.1 You acknowledge the higher risks associated with nature walks, including remoteness from medical assistance, rough paths, weather extremes, transport delays and possible injury or illness.

9.2 Choosing to participate involves accepting these risks as part of the experience.

9.3 Walks may be cancelled due to extreme weather or closures.

 

10. Insurance

10.1 Participants are advised to have adequate insurance covering injury, medical services, evacuation, transport delays, cancellation costs and loss of luggage.

 

11. Payments

11.1 All prices are in AUD unless specified otherwise.

 

12. Complaints

12.1 Report any issues during the trip to your guide immediately for resolution.

12.2 If unresolved, contact FOREST MINDS by phone or email.

 

13. Jurisdiction

13.1 These Terms are governed by the laws of New South Wales, Australia.

 

14. Termination

14.1 FOREST MINDS may terminate access, refuse service or cancel bookings at its discretion.

 

15. Amendments to Terms and Conditions

15.1 FOREST MINDS may amend or update this document at any time.

15.2 Amendments may occur to comply with law or correct errors without materially affecting your booking.

15.3 You will receive notice of any changes.

 

16. Contact

For questions about these Terms and Conditions or your dealings with FOREST MINDS, contact:

 

Mayu Kataoka
FOREST MINDS
9/24 Barry Street, Neutral Bay, NSW 2089, Australia
Email: info@forestminds.com

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This document was last updated on 9 February 2026.